# Fresh Mango Technologies

> Fresh Mango Technologies (also known as Fresh Mango BVI) is an IT services company based at R Malone Complex, Pockwood Pond, Tortola, British Virgin Islands, supporting BVI businesses since 2008. It provides managed IT services, IT support, Microsoft 365, cloud, network infrastructure and cyber security services to businesses in Road Town, Tortola, Virgin Gorda and the rest of the British Virgin Islands, and remotely across the Caribbean.

Key facts:

- On-site support: Road Town and the rest of Tortola, with visits to Virgin Gorda and the other islands of the BVI. Remote services across the Caribbean.
- Staffed support hours: Monday to Friday, 8:30am to 5:30pm; Saturday mornings by appointment. Support requests can be logged through the online support portal 24 hours a day, 365 days a year.
- Published standard support SLA: four hours; the company reports that 95% of support requests are resolved within one hour.
- 24/7/365 threat monitoring is available through VIPRE Endpoint Managed Detection and Response, with remediation by Fresh Mango.
- NeoVault backup: backups held in the British Virgin Islands or the USA, daily incremental backups, file-level and full-server recovery.
- Group: Fresh Mango UK and Fresh Mango USA; specialist cyber security consultancy through Complete Cyber Security and The Cyber Guys (https://thecyberguys.uk/).
- Pricing: ongoing support is usually priced per user per month; quotes follow a free 30-minute consultation.

## Services

- [Managed IT services](https://freshmango.com/it-support-services/managed-it-services/): proactive, fixed-fee IT support and management
- [Small business IT support](https://freshmango.com/it-support-services/managed-it-services/small-business-it-support/): IT for start-ups and small teams
- [IT support in Road Town, Tortola](https://freshmango.com/it-support-road-town-tortola/): local on-site and remote support
- [Cyber security services](https://freshmango.com/it-support-services/cyber-security-service/): assessments, ransomware protection, monitoring and training
- [Ransomware and what to do about it](https://freshmango.com/it-support-services/cyber-security-service/ransomware-and-what-to-do-about-it/)
- [Cyber Essentials](https://freshmango.com/cyber-essentials/)
- [Managed detection and response](https://freshmango.com/managed-detection-and-response/)
- [Microsoft 365 support](https://freshmango.com/it-support-services/office-365/)
- [Cloud services and secure cloud storage](https://freshmango.com/cloud-server/)
- [Offshore data backup (NeoVault)](https://freshmango.com/it-support-services/offshore-data-backup/)
- [Network infrastructure](https://freshmango.com/it-support-services/network-infrastructure/)
- [Caribbean IT services](https://freshmango.com/caribbean-it-services/)

## Guides

- [How much IT support costs in the BVI](https://freshmango.com/it-support-cost-bvi/)
- [How to choose an IT support company in the BVI](https://freshmango.com/choosing-it-support-company-bvi/)
- [Frequently asked questions](https://freshmango.com/faqs/)

## Contact

- [Contact Fresh Mango](https://freshmango.com/contact-fresh-mango/)
- [About Fresh Mango](https://freshmango.com/bvi-computer-services/)