Our Team

Meet Our Caribbean IT Support Team

A company is nothing without the employees that make it and at Fresh Mango, we have a friendly, experienced Caribbean IT Support team that always put the customer first, and will always take the time to explain things in a no-nonsense manner. Our team will provide you with excellent Caribbean IT Support. We’re also all self confessed geeks and gadget lovers (don’t get us started).

We’re pleased to introduce our Caribbean IT Support team below, who will provide excellent Caribbean IT Support.

The Fresh Mango Technologies Caribbean IT support team in Tortola, British Virgin Islands.

Guy Phoenix
Owner & MD
Guy is an all rounder who specialises in AI, cyber security, website SEO, marketing and general flag-waving for the company.
He loves music, sailing, karaoke, the sun and ‘playing’ his guitar.
Jane Metcalf
Account Director
Jane keeps our BVI office on track, handling the marketing, office support and generally ensuring that the guys don’t go ‘full-geek’ and get their hands trapped in the toaster or their clothes on inside out.
Jane keeps things calm and is the glue that holds it all together!
Bruno Cugliandro
Group Technical Director
Bruno is the Group Technical Director for Fresh Mango in the BVI and United Kingdom. His technical expertise has earned the respect of clients and team members alike.
Darien Lezama
Sales and Office Manager
Darien manages the Fresh Mango office and also liaises with clients for all their requirements. He has a strong IT background so provides excellent advice to clients.
Timothy Emmanuel
Key Client Manager
Tim is a highly capable technician and manages his time between the workshop and on the road supporting our diverse client base.
In terms of support, Tim is quick to identify problems and we often receive praise of his ability to explain complex issues to customers in non-tech terms. Tim is also an officially Apple Certified Macintosh Technician (ACMT). In his spare time he’s an avid online gamer.
Regi Joseph Arguelles
Service Manager
‘Rej’ hails from the Phillipines and ensures our customer service remains second-to-none!
Michael Frett
Network Engineer
Michael joined the Fresh Mango team in 2015 and has proved himself to be highly capable computer and network engineer.
Michael’s calm demeanour and professional manner enable him to solve problems even in high pressure situations.
Jimmy Grant
IT Technician
Jimmy Grant has been living in the BVI for over 15 years and is passionate about technology and gaming. Together with music, these are his main hobbies. Jimmy is delighted to be a part of the Fresh Mango family and enjoys working with our customers in his position as IT Technician.
Keyshawn Mathavious
Junior IT Technician
Keyshawn is a Junior IT Technician with the Fresh Mango BVI team, supporting clients with day-to-day IT requests, hardware setup and workshop repairs while developing his technical skills across our service desk.
Trixie the Dog
Chief Morale Officer
Trixie was our chief morale office for 15 years until she went to Doggie Heaven in January 2025. Sadly missed with fond memories.
‘JIM’
247 Ticket request
Say ‘hello’ to JIM, the ‘itsupport247’ Fresh Mango team member! JIM (for Job Information Management) is our online Ticket system available to customers 24/7, 365 days a year. JIM allows you to raise an IT support request directly onto our system, ensuring it will be attended to promptly by one of our IT support technicians.