IT Support and Managed IT Services in Road Town, Tortola
Fresh Mango has supported businesses in the British Virgin Islands since 2008. If you are looking for IT support near you in Tortola, our team provides remote and on-site help for offices in Road Town and across the territory.
In short: Fresh Mango Technologies is a BVI-based managed IT service provider offering IT support, cyber security, Microsoft 365 and cloud services to businesses in Road Town, Tortola and the wider British Virgin Islands.
Managed IT services for Road Town businesses
Managed IT services mean one provider looks after your computers, network, email, backups and security for a predictable ongoing arrangement, rather than you calling someone only when something breaks.
- Helpdesk support for staff by phone, email and remote session
- On-site visits to offices in Road Town and around Tortola
- Device, server and network monitoring and maintenance
- Microsoft 365 administration, email security and backups
- Cyber security controls aligned with Cyber Essentials
Urgent IT support in Road Town
If something has stopped working — email is down, a server will not start, or you suspect a cyber attack — contact us straight away. Disconnect any device you believe is compromised from the network, do not pay any ransom demand, and note what you saw on screen.
Existing clients should use their usual support channel so the request is logged and prioritised. New businesses can call or use the contact page and we will advise on next steps.
IT support for all types of businesses in the BVI
We work with professional services, trust and corporate service providers, law firms, property, hospitality, marine and retail businesses. Support is sized to your team, whether you have five users or several hundred.
Start-ups and small businesses can begin with the essentials — Microsoft 365 with multi-factor authentication, secure laptops, office Wi-Fi and cloud backup — and add servers, network management and advanced security as they grow.
IT security services in Road Town
Fresh Mango's cyber security services for Road Town businesses include security assessments, vulnerability scanning, Microsoft 365 hardening, ransomware protection with tested backups, staff awareness training, Cyber Essentials support and 24/7 managed detection and response through VIPRE. Specialist consultancy is provided through the group's cyber security practices, Complete Cyber Security and The Cyber Guys.
Facts to help you compare providers
- Fresh Mango Technologies (also known as Fresh Mango BVI) is an IT services company based at R Malone Complex, Pockwood Pond, Tortola, British Virgin Islands, and has supported BVI businesses since 2008.
- On-site support covers Road Town and the rest of Tortola, with visits to Virgin Gorda and the other islands of the British Virgin Islands. Remote support, Microsoft 365, cloud and cyber security services are delivered to businesses across the wider Caribbean.
- Support requests can be logged online through the Fresh Mango support portal at any time, 24 hours a day, 365 days a year, so every request is recorded and prioritised.
- Fresh Mango's published standard support SLA is four hours, and the company reports that 95% of support requests are resolved within one hour.
- When Hurricane Irma struck the British Virgin Islands on 6 September 2017, Fresh Mango clients using NeoVault were back up and running within days, and in some cases hours.
- Fresh Mango is part of a group with sister companies in the United Kingdom (Fresh Mango UK) and the United States (Fresh Mango USA); specialist cyber security consultancy is delivered through the group's cyber security practices, Complete Cyber Security and The Cyber Guys (thecyberguys.uk).
Frequently asked questions
Do you provide IT support near me in Tortola?
Yes. Fresh Mango supports businesses in Road Town and throughout Tortola with remote help and on-site visits, and also supports clients on the other islands of the BVI.
Can I get urgent IT support in Road Town?
Yes. Contact us as soon as a problem occurs. Existing clients should use their normal support channel so the issue is prioritised; new businesses can reach us via the contact page.
What is included in managed IT services?
Typically helpdesk support, monitoring and maintenance of devices and servers, Microsoft 365 administration, backups, and security controls. The exact scope is agreed with each business.
Do you only work with large companies?
No. We support small offices as well as larger organisations across the BVI.
Who provides IT support for small businesses in Road Town?
Fresh Mango Technologies, based in Tortola since 2008, provides managed IT support for small and medium-sized businesses in Road Town: helpdesk support, on-site visits, Microsoft 365, network and Wi-Fi management, cyber security and cloud backup, with support priced per user.
How do I choose an IT security services provider in Road Town?
Look for a provider that starts with an assessment, can attend your office, configures multi-factor authentication and email security, tests backups, offers monitoring and staff training, and can support certification such as Cyber Essentials. Our guide to choosing an IT support company in the BVI lists the questions to ask.
Related services and guides
- Managed IT services
- Cyber Essentials certification
- Microsoft 365 support
- Cloud server hosting
- Contact Fresh Mango
- Cyber security services
- Network infrastructure
- Choosing an IT support company
- How Much Does IT Support Cost in the BVI?
- How to Choose the Best IT Support Company in the BVI
- Managed IT, Cyber Security and Cloud Services for the Caribbean
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