Website disaster recovery is the process of restoring a hacked, corrupted or deleted website to a working state from a verified backup, as quickly as possible, and closing the vulnerability that allowed it to happen.
If your website has been compromised, Fresh Mango restores it from backup, identifies how the attack happened, and closes the gap so it cannot recur.
What to do when a website is compromised
Speed matters most in the first hours: taking the site offline or isolating it stops the damage spreading, restoring from a recent verified backup removes the malicious changes, and only then does root-cause analysis identify the vulnerability that was exploited — outdated software, a weak password, an unpatched plugin — so it is closed before the site goes back live.
Who this is for
Any business whose website has been defaced, flagged as unsafe by browsers, or is sending unexpected content.
Sites with no recent verified backup to restore from.
Businesses unsure whether their current host has any incident response process at all.
How Fresh Mango helps
Fresh Mango handles the recovery end to end: containment, restoration from backup, vulnerability closure and a return to normal firewall and monitoring afterwards, described in full on our firewall and backup pages.
Frequently asked questions
My website has been hacked — what's the first thing to do?
Isolate or take the site offline to stop further damage, then contact your hosting or IT provider immediately for restoration from a verified backup. Do not attempt to manually 'clean' infected files without a backup — it often misses hidden access points.
Can a hacked website always be recovered?
If a recent, verified backup exists, yes, almost always. Without one, recovery can mean rebuilding lost content and functionality from scratch, which is why backups are treated as essential rather than optional.
How long does website disaster recovery take?
With a verified backup, a straightforward restore typically takes a few hours. Identifying and closing the underlying vulnerability, and confirming the site is genuinely clean, can take longer depending on the attack.
How do we stop this happening again?
A firewall to block future attacks and a tested backup regime to guarantee fast recovery — the two elements covered on our website firewall and website backups pages.
What would happen if your website went down? Do you have a disaster recovery plan in place to keep your website up and running? Website Security is important, you need a disaster recovery in place for your website in case a disaster happens, and you can’t access your website or server. The methods below will ensure that your website is kept safe.
Cleaning up infected websites
Fresh Mango can clean up infected websites.
Fresh Mango can clean up websites that are infected. But first: you need to make sure that your machine is secured before taking care of your online security. We recommend using an anti-virus program to do this which will scan your computer and clear out any malware.
Then, your site needs to be scanned to see how your website has been affected. From this scan, you will be able to see the state of your website. It’s also important to make sure your infected website files are cleaned, too. They can be replaced with fresh copies or a recent backup.
Please contact us if you would like us to clean up your infected website.
Reviewing and hardening insecure websites
Keeping websites secure
Thousands of websites get hacked a day, so it is inevitable that you’re going to have to review your website and harden the security. The first step in ensuring your website is secure is making sure that your website has an SSL certificate, which provides authentication for a website and enables an encrypted connection. It ensures that your website is safe to use and browse on. It is vital that you have one, so contact us if you would like any advice on this.
Methods for hardening your website security include:
Hardening the hosting environment and server – the hardware your website is on needs to be hardened against an attack to ensure security. The hosting environment can be hardened through configuration files.
Configuring the interpreter’s settings – this does not need to be done if you have a static HTML website. You can configure the interpreter’s settings in your local hosting account. Your host should be able to provide all the information you need to adjust the configuration files.
Website backups
Website backups
It is vital to back up your website, your website database could get deleted or corrupted at any time, which means you could lose everything on your website. Ensure this doesn’t happen by backing up your website. If your website is backed up and your website is ever in danger, you can easily restore everything back to normal. A website backup will ensure the safety of your website’s content and you won’t have to worry about losing everything on your website. Please contact us for more details on website backups.
Website health checks
Website Health Checks
A website health check can provide security for your website and it can check if there’s any malware on it. Malware could put your entire system at risk, so you need to ensure that it is checked regularly. Your website also needs to be kept updated, including updating your plugins and themes to help fix bugs so you don’t have to worry about errors on your website.
A website health check can also check the speed of your website. If your website takes a long time to load, customers will often look elsewhere, so you need to make sure that it’s running fast. Some factors that could affect the speed of your website include images that are too big and not optimised and broken links on your website.
If you would like any more information about website disaster recovery don’t hesitate to contact Fresh Mango Technologies.
Explore more in Websites & Digital
Website design, hosting, security, SEO and analytics for Caribbean businesses.
Fresh Mango can clean up infected websites.
Fresh Mango can clean up websites that are infected. But first: you need to make sure that your machine is secured before taking care of your online security. We recommend using an anti-virus program to do this which will scan your computer and clear out any malware.
Then, your site needs to be scanned to see how your website has been affected. From this scan, you will be able to see the state of your website. It’s also important to make sure your infected website files are cleaned, too. They can be replaced with fresh copies or a recent backup.
Please contact us if you would like us to clean up your infected website.
Keeping websites secure
Thousands of websites get hacked a day, so it is inevitable that you’re going to have to review your website and harden the security. The first step in ensuring your website is secure is making sure that your website has an SSL certificate, which provides authentication for a website and enables an encrypted connection. It ensures that your website is safe to use and browse on. It is vital that you have one, so contact us if you would like any advice on this.
Website backups
It is vital to back up your website, your website database could get deleted or corrupted at any time, which means you could lose everything on your website. Ensure this doesn’t happen by backing up your website. If your website is backed up and your website is ever in danger, you can easily restore everything back to normal. A website backup will ensure the safety of your website’s content and you won’t have to worry about losing everything on your website. Please contact us for more details on website backups.
Website Health Checks
A website health check can provide security for your website and it can check if there’s any malware on it. Malware could put your entire system at risk, so you need to ensure that it is checked regularly. Your website also needs to be kept updated, including updating your plugins and themes to help fix bugs so you don’t have to worry about errors on your website.
A website health check can also check the speed of your website. If your website takes a long time to load, customers will often look elsewhere, so you need to make sure that it’s running fast. Some factors that could affect the speed of your website include images that are too big and not optimised and broken links on your website.
If you would like any more information about website disaster recovery don’t hesitate to contact Fresh Mango Technologies.
