Online Portals

Online portals and databases provide a huge opportunity for increased productivity in the workplace. We provide...

Designer building a professional business website layout on screen.

Online Portals & System Integration · Fresh Mango Technologies

An online portal is a secure, login-protected area of a website that connects visitors, clients or staff directly to business systems — bookings, documents, case status or a database — instead of relying on email and phone calls.

Fresh Mango builds client and staff portals that integrate with existing business systems, turning a website from a brochure into a working part of day-to-day operations.

How online portals work

A portal sits behind a login on your existing website and connects to a database or third-party system — a customer relationship management (CRM) tool, booking system, document store or bespoke database — so authorised users see live, relevant information rather than static pages. Fresh Mango builds the portal itself and the integration that keeps it synchronised with whatever system already holds the underlying data.

Who needs a portal

Professional services firms giving clients secure access to documents or case status.
Businesses taking bookings, applications or orders that currently rely on email back-and-forth.
Organisations with staff-facing tools that should sit behind the company website rather than a separate unbranded system.
Any business whose website needs to talk to a CRM, booking system or internal database.

Problems it solves

Manual, repetitive email exchanges for information that could be self-served securely online.
Data duplicated between a website and a separate back-office system.
Clients unable to check status without calling.
Websites that look modern but do not actually do anything.

How Fresh Mango helps

Fresh Mango scopes the integration first — what system holds the data, what needs to be exposed securely, and what access controls are required — then builds the portal as an extension of your existing website rather than a bolt-on system with a separate login and brand.

When should a business use this?

Client document access

A secure area where clients view or download documents relevant to their matter or account.

Booking and scheduling

Replace email-based booking with a self-service portal connected to your calendar or booking system.

CRM-connected enquiry forms

Website enquiries flow directly into your existing CRM instead of an inbox someone has to re-key.

Best practices we recommend

Scope the required integration and access controls before design work begins.
Use multi-factor authentication for any portal handling client or financial data.
Keep portal data synchronised with the source system, not duplicated separately.
Plan for what happens to data access when a client relationship or staff member ends.

Frequently asked questions

Can a portal connect to our existing CRM or booking system?

In most cases, yes. Fresh Mango reviews the target system's available integration options (API, standard connector or custom integration) during scoping and builds accordingly.

How secure is client data in a portal?

Portals are built with login authentication, encryption in transit, and role-based access so users only see what they are entitled to. Multi-factor authentication is recommended for anything handling sensitive client data.

Do we need a full redesign to add a portal?

No. A portal is normally added to an existing website as a secured section, without requiring a rebuild of the rest of the site.

What ongoing maintenance does a portal need?

The same patching and monitoring as the rest of the website, plus periodic review of the integration to confirm it still matches the connected system as that system changes.

Related services and guides

Practical advice, no obligation

Turn your website into a working system

Book a free 30-minute consultation to discuss connecting your website to the systems your business already relies on.

Book Your Free 30-Minute Consultation

Online portals and databases provide a huge opportunity for increased productivity in the workplace. So long as staff have an internet connection they can access and update information via the browser-based portal so it is immediately accessible across the company. Fresh Mango builds bespoke online portals and databases to client specifications and requirements.

We provide advice to our clients on best-practice – moving to online portals provides a huge opportunity for process improvement in your business. For example:

We developed a portal for a business whose purchase order management was entirely paper-based. With the online portal, we developed for them all staff now have visibility of purchase orders - open or completed - with all suppliers. It is also integrated with their accounting system. The portal has created significant productivity improvement and reduced errors in data entry.
We developed a smartphone app for inbound and outbound warehouse processing for a company. They used to have to account for all deliveries (several daily) on paper forms, a burdensome and error-prone process. Now they simply enter quantities into the app and hit send - their accounting and inventory systems are automatically updated at the touch of a button.

Offline functionality can also be incorporated into our portals and databases, with updates ‘pushed’ as soon as staff go online. Databases can also be deployed internally on customer servers if required. We deploy portals and databases via web-browsers, so the feel and navigation are immediately familiar to staff and users. We fully recognise the importance of integrations, and we design our online portals and databases to integrate with other software you may use, including accounting, CRM and online payment portals. Given the proliferation of devices available for viewing websites – Desktop computers, laptops, tablets, smartphones – every database we build has the option of establishing it as an ‘App’ for deployment on mobile devices. This means your database can be accessed from all devices in your organisation.

Benefits of our Approach

Continuous communications feedback loop to ensure your requirements are fully met
Advice on best-practice – moving to an online platform provides a huge opportunity for process improvement
Access to a development platform for testing
Modular design for future development

Next Steps

Contact Fresh Mango Technologies and request a free consultancy for any area of your business that you feel would benefit from process improvement. We'll assist with a cost-effective approach that will deliver benefits to your business for years to come.

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