How can we contact you?
You can raise a support TickIt 24/7 online at https://support.freshmango.com/customer/login. To contact FreshMango, you're always free to call us or email us.
FAQ · Contacting Fresh Mango
You can contact Fresh Mango Technologies by raising a support ticket online 24/7, by phone, or by email, and existing clients should always use the support ticket system first so requests are logged, prioritised and tracked.
The right channel for each situation
- Existing support issue: raise a ticket through the Fresh Mango support portal, available around the clock, so the request is logged with a reference number and routed to the right engineer.
- New enquiry or a general business question: use the website contact page, call, or email — a member of the team will respond as quickly as possible.
- Urgent, business-critical outage: call directly rather than relying solely on email, so the incident is picked up immediately rather than sitting in a queue.
Why the ticket system matters for existing clients
Logging an issue through the support portal, rather than by informal email or message to an individual engineer, ensures the request is timestamped, prioritised against your agreed service levels, and visible to the whole support team — so cover is not lost if one engineer is unavailable.
Frequently asked questions
Is support available outside office hours?
The support ticket portal is available online 24/7 for logging issues; response times for out-of-hours and emergency cover depend on the support agreement in place.
What information should I include when raising a ticket?
A clear description of the problem, when it started, which systems or users are affected, and any error messages seen — this lets the assigned engineer start diagnosing immediately rather than requesting basic details first.
Can I still just call or email instead of using the portal?
Yes, calling or emailing works for general enquiries, but for active support issues the ticket portal ensures nothing is missed and the request is properly tracked.
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