Download our Quick Guide to IT Outsourcing!

Outsourcing fixes capability and continuity problems. It does not fix unclear ownership, unfunded technology or unrealistic expectations. Write down the three problems you want solved — slow response, security exposure, no strategic advice, unpredictable cost — before approaching anyone.

• Full outsourcing: the provider runs the IT function end to end.
• Co-managed: your internal IT person keeps user relationships; the provider supplies monitoring, security and specialists.
• Selective: outsource specific functions such as cyber security, Microsoft 365 administration or backup.
• Project only: bring in expertise for defined work, then return to business as usual.

• Ask for written service levels by incident priority, and how they are measured.
• Ask who owns your Microsoft 365 tenant, domains and administrator accounts (the answer must be you).
• Ask what monthly reporting looks like — request a redacted example.
• Ask how backups are tested, and how often restores are actually performed.
• Ask what happens at the end of the contract, in writing.
• Ask which work is delivered locally and which remotely.

The first 90 days determine whether outsourcing succeeds. Expect a documented environment audit, a prioritised remediation list, transfer of administrative access under your control, an agreed communication route for staff, and a review at day 30 and day 90.

Fresh Mango Technologies supports British Virgin Islands businesses through this decision, including where the honest answer is not to outsource. Our detailed service explanation sits on the IT outsourcing page, and our due diligence guide lists the questions we would ask on your behalf.

• IT outsourcingThe full explanation of models, benefits and trade-offs.Read more
• IT provider due diligence guideThe questions to ask any prospective provider.Read more
• Managed IT servicesWhat a fully managed arrangement includes.Read more