Cloud to Cloud Backup

A backup service connects to a Microsoft 365 tenant and takes scheduled, independent copies of mailboxes, SharePoint document libraries, OneDrive files and Microsoft Teams content, storing them separately from Microsoft's own systems. If data is deleted, encrypted by ransomware, corrupted or maliciously altered, it is restored from the independent backup rather than relying solely on Microsoft's built-in retention.

This is distinct from the file versioning and recycle bin features built into SharePoint and OneDrive, which help with short-term accidental deletion but are not a substitute for a full, independently retained backup with a longer, business-defined retention period.

• Microsoft's shared responsibility model covers the availability and security of the Microsoft 365 platform itself, not the recovery of a specific business's data once it has been deleted or overwritten.
• Built-in retention periods are limited and can be shortened deliberately by an attacker or accidentally by an administrator before data loss is discovered.
• Ransomware that reaches Microsoft 365 through synced files or compromised accounts can encrypt or corrupt data faster than native recovery tools can respond.
• Departing staff, accidental bulk deletion and mailbox or site retirement are common, everyday causes of data loss that have nothing to do with an attack.

• Any business that stores meaningful data in Microsoft Exchange, SharePoint, OneDrive or Microsoft Teams — which in practice means almost every Microsoft 365 tenant in the British Virgin Islands.
• Regulated firms — legal, corporate services, trust, insurance and accounting — that must evidence they can recover client records on request.
• Businesses that have previously relied on Dropbox, Google Drive or OneDrive sync alone and assumed that syncing counted as backup.
• Any organisation planning for, or recovering from, a ransomware incident.

Fresh Mango configures backup scope and retention against what the business actually needs to recover and for how long, rather than applying a single default to every tenant. Backups are monitored and periodically test-restored, because a backup that has never been restored is unproven.

The underlying backup platform is NeoVault, and cyber security controls that reduce the risk of an incident reaching Microsoft 365 in the first place — multi-factor authentication, email filtering, endpoint protection — are delivered through Complete Cyber Security.

• Treat Microsoft 365 backup as mandatory, not optional, from the day a tenant goes live.
• Confirm the retention period matches regulatory and business requirements, not just a vendor default.
• Test restores periodically rather than trusting a successful backup report alone.
• Cover all Microsoft 365 workloads in scope — mailboxes, SharePoint, OneDrive and Microsoft Teams — not email alone.
• Pair backup with multi-factor authentication and endpoint protection to reduce how often it is actually needed.

• Cloud solutions hubMicrosoft 365, SharePoint, Azure, backup and hybrid working in full.Read more
• Microsoft 365 solutionsEmail, Microsoft Teams, SharePoint, OneDrive and Microsoft Copilot readiness.Read more
• Offshore data backupOff-island backup for on-premises and Microsoft 365 data.Read more
• NeoVault backup and disaster recoveryThe backup platform behind Fresh Mango's cloud-to-cloud backup service.Read more
• Cyber security servicesReduce the likelihood of an incident reaching Microsoft 365 in the first place.Read more