What should I do if I think I've been telephone scammed?

Unfortunately, telephone scams continue to increase, and scammers have become very convincing. The key elements of a scam are...

FAQ · Responding to a Telephone Scam

If you think you have been telephone scammed, contact your IT provider immediately so a security scan can be run, and remember that no one apart from you and your IT provider should ever have access to your computer — legitimate organisations do not create urgent panic to get remote access or information over the phone.

How telephone scams work

Telephone scams are built around manufactured urgency — a claim that your bank account is at risk, or that your computer has an urgent problem requiring immediate action. That sense of panic is designed to stop you thinking it through or verifying the claim independently. Genuine issues, from a genuine bank or IT provider, are very rarely so urgent that they cannot wait for you to call back through a known, verified number.

What to do immediately if you suspect you've been scammed

If you gave someone remote access to your computer, disconnect it from the internet and contact your IT provider immediately for a security scan.
If you shared account information or passwords, change them straight away, prioritising banking and email accounts.
Contact your bank directly, using a number from their genuine website or a card, not one provided by the caller.
Report the scam so others can be warned; do not feel embarrassed — these scams are specifically engineered to catch experienced, careful people too.

How Fresh Mango helps

Fresh Mango Technologies is the only party, alongside you, who should ever have legitimate access to your computer. If you are ever asked for remote access or sensitive information by someone claiming to be Fresh Mango, IT support, or your bank, verify independently before agreeing — and contact us directly if in doubt.

Frequently asked questions

How can I tell a scam call from a genuine support call?

A genuine call will never pressure you to act immediately, will not ask for full passwords, and will be verifiable by hanging up and calling your provider back on a known number.

What if I already let the caller access my computer?

Disconnect the computer from the internet immediately and contact Fresh Mango Technologies so a full security scan and clean-up can be run before it is used again.

Should I report the scam to anyone else?

Yes — reporting to your bank (if financial information was involved) and to relevant local authorities helps build a wider picture of active scams targeting the British Virgin Islands.

Related services and guides

Practical advice, no obligation

Think you've been telephone scammed?

Contact Fresh Mango Technologies immediately for a security scan and clean-up.

Book Your Free 30-Minute Consultation

Unfortunately, telephone scams continue to increase, and scammers have become very convincing. The key elements of a scam are to try and instil some panic or fear into the victim, to get them to take immediate action. Typically this will be something relating to your bank account or an urgent update for your computer systems. (Check out our cyber site for more examples). Remember, it's very rare for something to require immediate action, so don't fall for the 'emergency'. If you do give someone information or computer access over the phone, contact us immediately so we can run a security scan. The best defence against telephone scams is this - no one apart from you and Fresh Mango (as your IT provider) should have access to your computer. Simple!